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AI-UniBot is a cloud service by Lizard Soft for corporate digital interaction in familiar and employee-friendly Microsoft Teams interface.
AI-UniBot Personal Assistant & Corporate Chatbot
AI-UniBot is a digital assistant that uses Artificial Intelligence and machine learning to optimize workflows, automate tasks, and enhance interaction between Employees. It is based on Microsoft 365 and Azure cloud technologies. It aims to increase productivity in the corporate environment.
Problems & Tasks AI-UniBot Solves:
- Significant reduction in time and effort needed to search and verify data.
- Automation of business processes.
- Real-time Support for resolving Employee/Client issues.
- Distribution of corporate news and announcements to all Employees through their favorite messengers.
- Organizing effective internal communications.
- Improving overall Employee productivity.
AI-UniBot Functions:
- AgenticSearch: quick and precise answers to simple questions.
- DeepSearch: conducting research, analyzing large volumes of data – works slower, iteratively as reformulates queries for thorough deep dive.
- Conducting interactive dialogues in natural language – no additional knowledge is needed for effective interaction with the bot.
- Support of unique corporate terminology, synonyms, abbreviations, slang.
- Analysis of various file formats such as docx, pptx, xslx, pdf, zip, as well as images, audio, video recordings.
- Auto-generation of texts and images for corporate media based on examples and requests of Communication Specialists.
- Integration with corporate apps and services.
- Support of HR processes: onboarding/offboarding, HR requests processing, Employee feedback collecting and analyzing, etc.
Departments Using AI-UniBot:
- Marketing
- Sales
- Finance
- Customer Support
- IT
- Legal
- HR
Differences from similar systems:
AI-UniBot stands out with its deep integration with corporate systems, high level of customization to meet the specific needs of a Company, and its ability for self-learning.
Integration with Services:
AI-UniBot integrates with a wide range of corporate tools and services, including:
- Calendars and planners (such as Microsoft Teams).
- Project management systems (such as Jira, Confluence).
- Business process automation systems (such as Omnitracker, OTRS).
- External databases (such as rada.gov.ua).
- Cloud data storage (such as Google Drive, OneDrive, SharePoint, Azure Storage).
Using APIs and webhooks, AI-UniBot can be integrated with almost any internal software or database, making it an extremely flexible solution for businesses of any scale.
Successful Use Cases of AI-UniBot:
Agriculture:
Problem:
Due to the vast number of documents in various formats, Newcomers cannot find the necessary data. As the Company grows, the IT dept is overloaded and unable to process support requests timely.
Solution:
- Faster access to information: automated search through internal policies and standards.
- Simpler user experience: AI advising on IT system functionalities.
- DeepSearch for effective searches through complex tables and business process diagrams.
Pharmaceuticals:
Problem:
Increasing data volumes complicate database updates and providing accurate information. Automation and 24/7 access are needed.
Solution:
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For Medical Representatives:
- AgenticSearch: quick 24/7 access to up-to-date information on 600+ products.
- DeepSearch: conducting in-depth research to provide answers.
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For Brand Managers:
- Time-saving: much less need to train and consult Colleagues.
- Productivity increase: easier focus on more complex tasks.
Energy:
Problem:
Legislative documents, requiring manual search, are large in volume, have various time frames of validity, need correct interpretation, and contain numerous changes and additions. Getting confused in this volume of data and delaying the provision of correct answers to Customer queries was common.
Solution:
AI-UniBot performs quick searches through current legislation (including external resources like rada.gov.ua) and analyzes relevant documents. The bot can verify the correct use of law articles in documents prepared by Employees and advice on it. It analyzes changes in legislation document versions to identify and provide conclusions about these changes. The bot can provide responses in the form of comparative tables «before/after». Thanks to the bot, Employees of the Energy Company quickly receive answers to their questions and direct links to the documents they need on rada.gov.ua and the other external law database.