• Providing practical recommendations on licensing and User profiling.
• Selection of optimal license packages according to business needs.
• Up-to-date information about licensing policies and available packages.
• Conducting annual «Check Up» sessions to analyze the current state of licensing and advise on its optimization.

Details:

Upon request.

• Initial consultation for customers with a new Microsoft 365 Tenant.
• Assistance with the initial setup of services for quick start-up.
• Conduct a basic introductory session for Administrators to help them get started with Microsoft 365.

Details:

One-time, upon Client request.

Microsoft 365 onboarding support (basic) + 

• Conducting basic sessions to review the functionality and capabilities of the most common services:

  1. Mail: Exchange\Outlook 
  2. Working with files: OneDrive, SharePoint 
  3. Communications: Teams.

Details:

The goal is to form a general understanding of the basic Microsoft 365 tools and their role in daily work.

• Conducted for key Employees and Administrators of the Client.
• Discussing the capabilities of selected Azure services and answering questions about their use in typical business scenarios.
• The sessions are introductory and do not involve in-depth analysis of real cases or development of an implementation plan.
• The goal is to provide a general idea of potential solutions and service usage options.

Details:

One-time, upon Client request.

• Providing recommendations on best practices and available Microsoft tools for migrating data to cloud services (SharePoint, OneDrive, Exchange).
• Answering Client questions regarding the migration process.
• Providing links to official Microsoft resources for self-study.

Details:

One-time, upon Client request.

• Consulting on existing licenses and subscriptions.
• Assisting with billing and payment issues within the Cloud Solution Provider (CSP) program.
• Assisting in resolving billing issues and related procedures.
• Access to the self-service portal (from January 2026).

• When needed, Lizard Soft provides escalation of technical requests related to Microsoft 365 and Azure services through Premium Support to Microsoft support and assists in interaction with Microsoft support during the incident resolution stages. This allows customers to receive prompt and high-quality support directly from Microsoft.

Conditions:

1. Requests are accepted exclusively from the customer's global cloud Administrators.
2. The service only covers the operation of cloud services; support for End-Users is not provided.

• If necessary, conducting «Check Up» sessions to discuss the Client's security settings and advise on optimizing them within Microsoft 365 or Azure services.

Details:

2 times a year (at the Client's request).

• Conducting introductory sessions for IT Specialists and Business Users on the capabilities of selected Microsoft 365 or Azure services.
• Providing practical advice on how to use tools in daily work effectively. It features:

  1. 1 session per quarter with Microsoft 365 (within CPOR).
  2. 1 session per quarter with Azure (within PAL).

Details:

By prior arrangement.

• Providing practical technical assistance to Administrators who manage Microsoft 365 cloud services.
• Support covers products and components available within Microsoft Online Services.
• Includes basic and standard configuration through Microsoft administrative portals.

Details:

1. The service does not provide the performance of work instead of Administrators or training; it is designed to help those who are unable to configure services according to the guides.
2. Up to 3 requests per month.

• Technical assistance and hands-on support for IT Administrators managing infrastructure in an Azure environment, covering basic and standard setup.

Details:

1. The service does not provide the performance of work instead of Administrators or training; it is designed to help those who are unable to configure services according to the guides.
2. Up to 3 requests per month.