UniBot Personal Assistant & Corporate Chatbot now works with phone calls and voice messages «like a human». After a major upgrade, our intelligent bot can process voice orders through phone dialogue. This feature expands the already existing set of AI-UniBot tools, delegating even more complex tasks to the Artificial Intelligence in order to relieve the Humans, save Employees time and Company resources.

UniBot v2 can now receive and «understand» incoming calls from Users. This allows them to interact with the system in real-time, naturally and conveniently, using voice commands.

Using advanced Artificial Intelligence (AI) speech processing algorithms, UniBot recognizes the User's speech, interprets their orders, and responds to requests, while performing all the necessary actions.

During such a phone call, UniBot uses pre-programmed scripts to determine the User's needs, actively asking clarifying questions to define all the details of the order or request. Thus, without needing text information, UniBot collects detailed data, making the actual ordering process more natural and faster for Users.

This update is developed to make interaction with enterprise systems more intuitive, accessible, and efficient. This is how we eliminate technical obstacles so that the User can make requests on the fly, without a computer or even Internet access.

One of the examples of this UniBot function usage is the possibility, for example, to order water to the office or home. The User just calls UniBot and says something like «I need to order water.» The bot will ask some clarifying questions: the number of bottles, delivery address, convenient time, etc. It can also offer some additional services such as renting a water cooler or purchasing plastic cups. All these details are being collected during the dialogue between the UniBot and the human. And after confirmation by the User, the order is processed automatically.

AI-UniBot can also be used, for example, to order equipment, submit leave requests, requests to the IT department, etc. This feature would also be a very handy tool in the field of customer service, where order processing speed and accuracy are critically important.

In short, the new feature of the UniBot Personal Assistant & Corporate Chatbot again expands the possibilities of interaction with corporate systems. And enables Users to make applications naturally and conveniently, by voice, quickly, and with no hassles. From ordering water to submitting service requests, UniBot makes daily tasks easier. And turns interaction with technologies into an intuitive and accessible process for everyone.