The Winner Group has been successfully operating in Ukraine for over 32 years. The dealer network has 64 centers across the country, which represent eight global automotive brands – Ford, MG, Maxus, Volvo, Jaguar, Land Rover, Porsche, and Bentley.

In addition to automotive distribution and retail, Winner is engaged in leasing activities and actively builds and services commercial real estate.

With Winner, we managed to implement one of our…fastest projects. Both in an obvious and profound ways.

The task

Our cooperation with Winner started in 2025. The Customer contacted us with a request to implement a virtual consultant that would provide quick and always up-to-date answers from the corporate knowledge base. The data we would work with was accumulated throughout the history of the Company’s work in Ukraine.

We conventionally divided this knowledge base into two arrays. The first is the Company's policies, training programs in the format of video recordings, shortlists for onboarding new Employees. The second is HR documentation: vacations, jobs, business trips, company cars, an array of data on health insurance.

At that time, the Company stored many documents in different sources and formats and in two working languages, Ukrainian and English. So the search for the necessary answers took too much time, and this, given the pace and dynamics of the Team's work, was inconvenient. In addition, during the founding meeting, we learned that to prepare and implement a demo version of our solution, we only had… a week.

The solution

At that time, we were just implementing a new release of our flagship product, AI-UniBot Personal Assistant & Corporate Chatbot. It's the online consultant powered by Artificial Intelligence, which, in our opinion, was the most suitable for the Client's needs. So we offered this product. To meet the Customer's high standards in information security, we used additional Azure services such as Azure Application Gateway.

How it works

In the Teams app, the User initiates a dialogue with the bot by clicking on the appropriate icon. Now they can ask a question in natural language to an AI agent, which several plugins are connected to. One of these is the AgenticSearch plugin, which independently formulates and reformulates queries, analyzes the results obtained, and provides text answers supported by links to relevant sources of knowledge. The bot uses it once it needs to refer to the indexed knowledge base. Thus, the context appears, based on which the AI forms an answer.

The result

The main result is a significant reduction in the time to search for information: from 5-20 mins before to about 1 min now, after the implementation of AI-UniBot. According to our data, over six months, the bot has been used by more than 100 Users, who have generated about 2 000 queries. And even though the daily rate of Users fluctuates – sometimes more, sometimes less – the overall rate of bot usage remains consistently high: the system works fruitfully and is popular.

In short, excessive time spent searching for answers in the corporate knowledge base was minimized after the implementation of the AI system that studies and analyzes corporate documents and provides prompt and always relevant text answers, not just a list of links. This solution is AI-UniBot Personal Assistant & Corporate Chatbot. And instant search is just one of the several functions of this intelligent online consultant.