AI-SafeDox: Intelligent Registration of Incoming Correspondence

From now on, SafeDox Adaptive Case Management has built-in certain Artificial Intelligence functions. Currently, SafeDox is able to process scanned incoming correspondence so that a person doesn't need to manually create a case of this letter in the system and determine the processing route.

Incoming correspondence in SafeDox can be scanned either directly by a person or without human intervention, using a stream scanner.

Further, the document is being processed through this approach:

1. The system recognizes the text from the scanned document. At the same time, SafeDox Artificial Intelligence supports all common languages, the first of which is Ukrainian.

2. From the unstructured text, the system spins incoming correspondence key attributes off: such as the letter's outcome number, letter's type (appeal, complaint, claim, etc.), its date, sender, addressee, letter's signatory, a summary of the letter and a list of attachments to it.

3. Based on the defined attributes, a card (case) of the incoming letter is automatically created. The actual scanned letter and all its attachments are added to it without human intervention.

4. Next, this card (case) would be sent through the route, which was determined in advance by the administrator, based on the attributes of the letter.

Thus, SafeDox Artificial Intelligence significantly reduces the time for registration of correspondence and therefore saves the cost of human resources that were previously involved.

In short, the AI in SafeDox enables companies to save money by reducing expenses and people to earn more by performing more intelligent tasks.

SafeDox: the Incoming Correspondence module interface


Subscribe to the news

Subscribe to our email newsletter so you don't miss important news from our company