In any business, emergency situations happen. To not interrupt the work, each employee has to know how to respond to this problem and where to turn for help. IT Help Desk solves these problems best.

Unfortunately, emergency situations cannot be predicted. As well as you cannot keep information in your head that you never know when you might need. Therefore, the best solution would be to create the first line of support, an IT Help Desk, where you can quickly register any emergency (open ticket). Then you can be sure that it will be processed in accordance with your corporate standards.

One of the advantages of creating the SafeDox ACM-based IT Help Desk is that your employees can process both HR requests (for example, vacation requests) and open tickets in the Help Desk from one interface: there's no need to switch between different systems and interfaces. In addition, SafeDox is integrated with UniBot v.2 Corporate Chatbot, so you can open tickets even from Microsoft 365 Teams on your cell phone: from anywhere and anytime.

For example, you spilled your morning coffee on your laptop keyboard. Wasting no time, you pick up the phone and use the service catalog of your corporate chatbot to issue an urgent request to the Help Desk. Within a few minutes, a qualified engineer that received your application calls you back and advises you on the first thing to do in such a mess.

In a stressful state, it's always hard to remember the sequencing in a specific situation. Therefore, we recommend simplifying and shortening the key message for employees as much as possible: SafeDox is the quick solution to emergency situations.

In short, keep SafeDox closer to you and your coffee mug away from your laptop.